Social media house rules
We want our social channels to be a place where people can share how they feel about Waddesdon and talk about their experiences in a fun environment. We welcome feedback – it helps us to learn and grow. We try to respond to enquiries and comments promptly, but we only check in a couple of times a day and it can take several hours (or at busy times of year a few days) to respond to everyone, so please be patient.
These house rules aim to ensure everyone can enjoy themselves while online
We ask everyone to be nice and polite to one another on our social channels – and respect each other’s views and comments. We ask all users to ensure their contributions are civil, polite, tasteful and suitable for all ages. It is tempting to use strong language under the apparent anonymity of online and we ask that contributors consider what they write and how they might feel if receiving it.
Waddesdon won’t tolerate disruptive, offensive or abusive behaviour, unlawful or objectionable content. This includes any material which might be defamatory, offensive, infringing, obscene, lewd, pornographic, violent, abusive, insulting, threatening, harassing, discriminatory, blasphemous, indecent or otherwise unlawful or objectionable. It also includes any material which we deem aggressive, argumentative or likely to be construed as bullying. No spamming or repetition, please, nor off-topic material in subject-specific threads or areas.
Moderation policy
In general, we don’t moderate posts – except on the rare occasion that someone has used offensive language or made libellous allegations about named or identifiable individuals on our page.
Waddesdon has a duty to protect its staff and volunteers, so while hiding or deleting comments is totally out of character for us, our legal position is that any post containing a libellous accusation, should be removed. If an individual continues to post offensive, threatening or libellous content then we’ll be forced to block that person from the page. We won’t tolerate postings, content, or links that are racist, sexist or homophobic. We also don’t permit linking to or posting any content which endorses illegal activity, or any activities against the values of Waddesdon or the National Trust.
If you’re concerned that a posting or user content has broken any of our house rules or you’re worried about any comment or content then please send us a private message and let us know.