Visitors admiring the front of the house lit for Christmas

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Christmas booking details & refunds

Sometimes when you've booked tickets you have to cancel them at short notice, so here's our refund policy for tickets at Christmas time.


Bookings can be amended or cancelled by 4pm 2 days before the date of your booking. To cancel your booking please send an email to [email protected] clearly stating the word “Refund” in the subject line of your email. Alternatively you can call us on 01296 820414 and select option 2.

No refunds will be given if amendments or cancellations are made less than 2 days before your booking.

Please be aware that we do not store credit card details and we will need to speak to you on the phone in order to process your refund. For your own security please do not send credit or debit card details by email.