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Booking confirmation Nov-Jan

Christmas 2018 important information for those who have booked tickets

Please bring your printed ticket confirmation with you as proof of your booking. You will be asked for them in the ticket offices in the car parks upon arrival, along with your National Trust membership card(s) if appropriate.

Please check that the booking details above are correct, tickets are only valid for the day specified. If there are any discrepancies please email us on [email protected] as soon as possible. We look forward to welcoming you to Waddesdon.

Christmas Carnival at Waddesdon 2018
Grounds open 11am-6pm
House open 11.30am-6pm – advanced bookings for timed tickets essential
Last shuttle bus to the car park 6.30pm

Anyone with a House ticket can enjoy a grounds visit throughout the 11am-6pm opening on the day of their House booking.

Admission to the Christmas Fair is included in all Grounds tickets – open 10 Nov-16 Dec.

Waddesdon at Christmas is mainly an outdoor attraction, please wrap up warmly for your visit. Only on exceptional occasions when snow, ice or high winds present dangers to our visitors, staff and volunteers will we consider closing. Please check our website before your visit www.waddesdon.org.uk where a notice will be posted about any unforeseen closure due to bad weather.

Arriving by car
The post code is HP18 0JH. Please note that our vehicle entrances are sign posted off the A41 in and around the village of Waddesdon.

There will be some special arrangements and additional car parking for Christmas. The regular entrance on Silk Street will be closed at weekends. Please look out for yellow event signs and follow directions from the team who will be there to help you into our car parks.

There are ticket offices and toilets in both car parks and additional toilets in the Welcome Pavilion near the shuttle bus stop.  Although there are several buses, including large capacity ‘bendy buses’; there may be queues at busy times. Please note: dogs may not be taken on the buses.

An alternative is to walk to the House. There is a wood chip footpath with festoon lighting which takes around 20 minutes to walk, it includes steep sections so may not be suitable for visitors with limited mobility and some pushchairs.

Access
For detailed information about facilities for those that need assistance, please refer to our website or alternatively visit DisabledGo for a comprehensive set of guides to access across the property.

Please note that due to fire regulations, and fire evacuation restrictions, only four wheelchairs are permitted in the House at any one time (two per floor).

Bringing your dog
Well behaved dogs on short leads are welcome at Waddesdon in most outdoor areas (except the formal gardens by the Aviary and Parterre, and Woodland Playground). Dogs may not be brought into the House, buses, shops or restaurants.  For details see https://waddesdon.org.uk/your-visit/plan-your-day/bringing-your-dog/

House entry (if applicable)
Admission to the House is by timed entry ticket only.  All visitors – including National Trust Members and children under 5 years of age – wishing to enter the House must be in possession of a valid timed ticket. Christmas house tickets are not available to book on the day.

Please allow at least 30 minutes for the shuttle bus or to walk to the House.

Due to the delicate nature of the House contents, the following items may not be allowed in the Manor

  • Sharp heeled shoes, which cause damage to the floors, the heel should be no smaller than a £1 coin. Alternative footwear is available from the Front Door
  • Large bags and umbrellas, which can be deposited in Visitor Information for safe keeping during your visit
  • Push chairs or baby back carriers, a limited number of front slings and hip carriers can be borrowed from the Front Door
  • Selfie sticks
  • Flash photography (photography without a flash is permitted)

For further information about your visit, please see www.waddesdon.org.uk

Refunds
Bookings may be amended or cancelled by 4pm up to 2 full days before the date of your booking. To cancel your booking please send an email to [email protected] clearly stating the word “Refund” in the subject line of your email. Alternatively you can call us on 01296 820414 and select option 2.

No refunds will be given if amendments or cancellations are made less than 2 days before your booking.

Please be aware that we do not store credit card details and we will need to speak to you on the phone in order to process your refund. For your own security please do not send credit or debit card details by email.

NOTE: We reserve the right to alter or vary arrangements due to events or circumstances beyond our control, without being obliged to refund monies or exchange tickets.